Business Process Outcourcing


For all of SGH Asia’s global Business Process Outsourcing (BPO) clients, there is a clear “breaking point” when they have decided that now is the time to outsource. When the time and money it takes to manage a specific process, starts to exceed the time and money it takes to manage your core business activities; then that’s your “breaking point” where outsourcing transforms from a “nice to have” to a “must have” to ensure the long-term survival and competitiveness of your business.

Your business today is obviously facing many challenges, where you have to juggle the customer service requirements of omni-channel marketing with rapidly evolving IT enterprises and cyber-security threats. It is no surprise then that BPO has become an in-demand solution for a variety of services including call centres, tech support, digital marketing, and accounting. Many of our international clients will even outsource entire departments, projects, and on-going tasks to SGH Asia, so that they can leverage off of our existing resources, infrastructure, and industry / functional expertise.

For companies that have now reached that “breaking point” and are evaluating the benefits of BPO, one concern that will always arise is regarding the security of sensitive data and information; while another is maintaining the quality of service. These fears however, can be easily overcome when you identify the expertise of BPO providers, such as SGH Asia, which not only operates as per the state-of-the-art Security Standards of the European General Data Protection Regulation (GDPR), but is also ISO Certified for Information Security Management Systems (ISMS) in the areas of Software Development, IT Support Services, BPO, Electronic Invoicing, Data Digitalisation, Data Processing, and Data Entry.

Every company will benefit from BPO and this is a solution and overall business strategy that should be embraced and not feared. Our extensive experience has demonstrated that businesses that identify the need for BPO solutions sooner, obviously reap the benefits of outsourcing earlier, and become the leaders in their industries. The major benefits of BPO solutions include supporting the company’s growth, maintaining globally consistent operations, the ability to serve new customers in different languages and time zones, and all achieved while significantly freeing up valuable human resources to focus on core business activities that dramatically impact your sales and profits. Simply put, by outsourcing services that aren’t key competencies, businesses set themselves up for success and mitigate the chance of falling behind the competition.